Imperial Holiday Hôtel & spa

Hi,I'd like to email you in regards to my recent stay at your hotel. I have to say it's by far the best experience me and my family have had as always....

Hi,I'd like to email you in regards to my recent stay at your hotel. I have to say it's by far the best experience me and my family have had as always. We always visit Morocco every year and when we need to book hotel there is never a question of doubt about which one it will be. Its always this one. The only reason for this is because of the amazing staff that work there especially nadia in particular. She always welcomes you with a pleasant manner and is always professional. She attends to every need and makes sure your stay at the hotel is always the best. She has amazing customer service skills and I've recommended this hotel to literally my entire family and friends when they ever visit Morocco in future. Nadia and aziz make sure the that customers are well looked after and explain everything in detail when requiring help. The hotel should be grateful to have such an amazIng people representing the image of this hotel as it definitely draws in more business and is the best for this hotel. Not many hotels staff would go to any lengths such as nadia and aziz have done to ensure their customers are satisfied with the service. True assets to the team and definitely amazing image representing the hotel. I will definitely be back again this summer with my family and friends. Also the staff at breakfast were also amazing.

My daughter and myself came Marrakesh for the first time the hotel was lovely, there was clean beds, linen and towels everyday. The breakfast was amazing...

My daughter and myself came Marrakesh for the first time the hotel was lovely, there was clean beds, linen and towels everyday. The breakfast was amazing there was a lot of choice and nothing was too much trouble and of course the manager Amine was always at hand making sure we had what we needed and the lovely Nadia on the desk was very helpful and made us feel very welcome also the doorman Mohammed also made us feel very welcome, true Arabic hospitality we will definitely visit again and too all the staff who’s name we didn’t know thank you very much

Had a wonderful welcome from Nadia, she was very helpful and informative and always on hand to help with any queries we had. All the staff were welcoming...

Had a wonderful welcome from Nadia, she was very helpful and informative and always on hand to help with any queries we had. All the staff were welcoming and friendly. The hotel was spotless, rooms and beds cleaned daily and the location is excellent. Breakfast was really good with fresh produce and flatbread made fresh while you wait. Ok, so yes, this hotel has suffered during the pandemic, but they are in the process of renovation. I was sorry to leave and won’t hesitate to visit again.

The facilities and the staff were excellent. We couldn’t be happier because of our choice. The hotel was very very clean and quiet... and the food was...

The facilities and the staff were excellent. We couldn’t be happier because of our choice. The hotel was very very clean and quiet... and the food was delicious! Breakfast and dinner are totally worthy there, I would recommend to everyone to try their dinner, 100% Moroccan food. Ahmed, their receptionist, made us feel like at home. His English is very very good (if you’ve been to Marrakesh before you might have noticed that is not common to find fluent English speakers) and looked after as best as he could.

I visited here with my sister and neice after reading many lovely comments about the hotel itself and the reception staff in particularly nadia. I must...

I visited here with my sister and neice after reading many lovely comments about the hotel itself and the reception staff in particularly nadia. I must say it was by far the most pleasant experience we had. Nadia welcomed us with her amazing friendly attitude and made sure we was well looked after. She made sure our room was okay and our entire stay felt amazing and safe with her reassurance as i was travelling without my husband and as a Pakistani in another country for the first time alone can be daunting. Nadia and aziz made sure we was safe and well looked after. They made sure all needs were met and made our stay soo lovely that I'd 100% be coming back to visit. Understandable the pool was not ready due to being covid but hopefully in summer it will all be ready. This hotel is truly the best and hospitality is 10/10 I'd give it 100000000 /100000000 if possible. True assets to the hotel by representing them in such professional manner. Amazing service. The hotel should appreciate having such amazing staff working there including the breakfast bar staff. The staff even made the effort to learn a few words of our lanaguage which is Pakistani which was soo sweet as it goes to show the love and respect they had for our culture and vice versa.

A Informal, relaxed hotel in a super location for city centre, restaurants, shops etc. Resided for 3 weeks as staff were super helpful & kind. Service...

A Informal, relaxed hotel in a super location for city centre, restaurants, shops etc. Resided for 3 weeks as staff were super helpful & kind. Service was good. Excellent & respectful housekeeper Mariam which was appreciated as a single female. Lovely attentive service from waitress Karima & kamal. Yes it needs updating but it’s great value for money. Would happily book again.

I didn’t stay at this hotel but I got a massage done by Laila, The place where the massage and hammam takes place was clean and the atmosphere was good,...

I didn’t stay at this hotel but I got a massage done by Laila, The place where the massage and hammam takes place was clean and the atmosphere was good, so much better than how it was at the hotel I stayed at and got a massage done. She took her time with the massage was amazing...she made sure I was happy before I left. :)