Imperial Holiday Hôtel & spa

I visited here with my sister and neice after reading many lovely comments about the hotel itself and the reception staff in particularly nadia. I must...

I visited here with my sister and neice after reading many lovely comments about the hotel itself and the reception staff in particularly nadia. I must say it was by far the most pleasant experience we had. Nadia welcomed us with her amazing friendly attitude and made sure we was well looked after. She made sure our room was okay and our entire stay felt amazing and safe with her reassurance as i was travelling without my husband and as a Pakistani in another country for the first time alone can be daunting. Nadia and aziz made sure we was safe and well looked after. They made sure all needs were met and made our stay soo lovely that I'd 100% be coming back to visit. Understandable the pool was not ready due to being covid but hopefully in summer it will all be ready. This hotel is truly the best and hospitality is 10/10 I'd give it 100000000 /100000000 if possible. True assets to the hotel by representing them in such professional manner. Amazing service. The hotel should appreciate having such amazing staff working there including the breakfast bar staff. The staff even made the effort to learn a few words of our lanaguage which is Pakistani which was soo sweet as it goes to show the love and respect they had for our culture and vice versa.

Had a wonderful welcome from Nadia, she was very helpful and informative and always on hand to help with any queries we had. All the staff were welcoming...

Had a wonderful welcome from Nadia, she was very helpful and informative and always on hand to help with any queries we had. All the staff were welcoming and friendly. The hotel was spotless, rooms and beds cleaned daily and the location is excellent. Breakfast was really good with fresh produce and flatbread made fresh while you wait. Ok, so yes, this hotel has suffered during the pandemic, but they are in the process of renovation. I was sorry to leave and won’t hesitate to visit again.

A Informal, relaxed hotel in a super location for city centre, restaurants, shops etc. Resided for 3 weeks as staff were super helpful & kind. Service...

A Informal, relaxed hotel in a super location for city centre, restaurants, shops etc. Resided for 3 weeks as staff were super helpful & kind. Service was good. Excellent & respectful housekeeper Mariam which was appreciated as a single female. Lovely attentive service from waitress Karima & kamal. Yes it needs updating but it’s great value for money. Would happily book again.

I didn’t stay at this hotel but I got a massage done by Laila, The place where the massage and hammam takes place was clean and the atmosphere was good,...

I didn’t stay at this hotel but I got a massage done by Laila, The place where the massage and hammam takes place was clean and the atmosphere was good, so much better than how it was at the hotel I stayed at and got a massage done. She took her time with the massage was amazing...she made sure I was happy before I left. :)

What a great location this hotel has. So close to everything. The swimming pool was great too. Staff were excellent. I liked the bar. Restaurant had...

What a great location this hotel has. So close to everything. The swimming pool was great too. Staff were excellent. I liked the bar. Restaurant had awesome food. Beside there are so many restaurants just around it.

I stayed at this hotel for a week in August and I must say I am not sure about the bad reviews. Customer service was good. Staff are friendly and very...

I stayed at this hotel for a week in August and I must say I am not sure about the bad reviews. Customer service was good. Staff are friendly and very helpful. The rooms are big and it was cleaned everyday. I like the kitchen staff they made us feel welcome. The hotel is situated in a very ideal place close to most places. Don't let the bad reviews deter you because they nearly did for me but I was pleasantly surprised. As for the excursions I suggest you take and look around before you book with the hotel.

staff very helpful Organized for us a guided tour of marrakech in less than 24h. excellent breakfast and diner. really recommand rooms are very nice. rooftop...

staff very helpful Organized for us a guided tour of marrakech in less than 24h. excellent breakfast and diner. really recommand rooms are very nice. rooftop as well. quiet. very well located, great choice

Me and my friends felt very special at this hotel. Every member of the staff is been lovely , very friendly and helpful. We have done so many things in...

Me and my friends felt very special at this hotel. Every member of the staff is been lovely , very friendly and helpful. We have done so many things in 4 days with their help and recommendations. I recommend this hotel for the nice staff they have , lady on reception can’t remember the name was great and the guy on reception again can’t spell the name is been helping us even with the boarding pass. Thank you so much we will return for a long stay and for exploring even more. Maria, Flori and Georgiana

My daughter and myself came Marrakesh for the first time the hotel was lovely, there was clean beds, linen and towels everyday. The breakfast was amazing...

My daughter and myself came Marrakesh for the first time the hotel was lovely, there was clean beds, linen and towels everyday. The breakfast was amazing there was a lot of choice and nothing was too much trouble and of course the manager Amine was always at hand making sure we had what we needed and the lovely Nadia on the desk was very helpful and made us feel very welcome also the doorman Mohammed also made us feel very welcome, true Arabic hospitality we will definitely visit again and too all the staff who’s name we didn’t know thank you very much