Imperial Holiday Hôtel & spa

Me and my friends felt very special at this hotel. Every member of the staff is been lovely , very friendly and helpful. We have done so many things in...

Me and my friends felt very special at this hotel. Every member of the staff is been lovely , very friendly and helpful. We have done so many things in 4 days with their help and recommendations. I recommend this hotel for the nice staff they have , lady on reception can’t remember the name was great and the guy on reception again can’t spell the name is been helping us even with the boarding pass. Thank you so much we will return for a long stay and for exploring even more. Maria, Flori and Georgiana

Had a wonderful welcome from Nadia, she was very helpful and informative and always on hand to help with any queries we had. All the staff were welcoming...

Had a wonderful welcome from Nadia, she was very helpful and informative and always on hand to help with any queries we had. All the staff were welcoming and friendly. The hotel was spotless, rooms and beds cleaned daily and the location is excellent. Breakfast was really good with fresh produce and flatbread made fresh while you wait. Ok, so yes, this hotel has suffered during the pandemic, but they are in the process of renovation. I was sorry to leave and won’t hesitate to visit again.

Hi,I'd like to email you in regards to my recent stay at your hotel. I have to say it's by far the best experience me and my family have had as always....

Hi,I'd like to email you in regards to my recent stay at your hotel. I have to say it's by far the best experience me and my family have had as always. We always visit Morocco every year and when we need to book hotel there is never a question of doubt about which one it will be. Its always this one. The only reason for this is because of the amazing staff that work there especially nadia in particular. She always welcomes you with a pleasant manner and is always professional. She attends to every need and makes sure your stay at the hotel is always the best. She has amazing customer service skills and I've recommended this hotel to literally my entire family and friends when they ever visit Morocco in future. Nadia and aziz make sure the that customers are well looked after and explain everything in detail when requiring help. The hotel should be grateful to have such an amazIng people representing the image of this hotel as it definitely draws in more business and is the best for this hotel. Not many hotels staff would go to any lengths such as nadia and aziz have done to ensure their customers are satisfied with the service. True assets to the team and definitely amazing image representing the hotel. I will definitely be back again this summer with my family and friends. Also the staff at breakfast were also amazing.

I stayed at this hotel for a week in August and I must say I am not sure about the bad reviews. Customer service was good. Staff are friendly and very...

I stayed at this hotel for a week in August and I must say I am not sure about the bad reviews. Customer service was good. Staff are friendly and very helpful. The rooms are big and it was cleaned everyday. I like the kitchen staff they made us feel welcome. The hotel is situated in a very ideal place close to most places. Don't let the bad reviews deter you because they nearly did for me but I was pleasantly surprised. As for the excursions I suggest you take and look around before you book with the hotel.

staff very helpful Organized for us a guided tour of marrakech in less than 24h. excellent breakfast and diner. really recommand rooms are very nice. rooftop...

staff very helpful Organized for us a guided tour of marrakech in less than 24h. excellent breakfast and diner. really recommand rooms are very nice. rooftop as well. quiet. very well located, great choice

The facilities and the staff were excellent. We couldn’t be happier because of our choice. The hotel was very very clean and quiet... and the food was...

The facilities and the staff were excellent. We couldn’t be happier because of our choice. The hotel was very very clean and quiet... and the food was delicious! Breakfast and dinner are totally worthy there, I would recommend to everyone to try their dinner, 100% Moroccan food. Ahmed, their receptionist, made us feel like at home. His English is very very good (if you’ve been to Marrakesh before you might have noticed that is not common to find fluent English speakers) and looked after as best as he could.

A Informal, relaxed hotel in a super location for city centre, restaurants, shops etc. Resided for 3 weeks as staff were super helpful & kind. Service...

A Informal, relaxed hotel in a super location for city centre, restaurants, shops etc. Resided for 3 weeks as staff were super helpful & kind. Service was good. Excellent & respectful housekeeper Mariam which was appreciated as a single female. Lovely attentive service from waitress Karima & kamal. Yes it needs updating but it’s great value for money. Would happily book again.

I didn’t stay at this hotel but I got a massage done by Laila, The place where the massage and hammam takes place was clean and the atmosphere was good,...

I didn’t stay at this hotel but I got a massage done by Laila, The place where the massage and hammam takes place was clean and the atmosphere was good, so much better than how it was at the hotel I stayed at and got a massage done. She took her time with the massage was amazing...she made sure I was happy before I left. :)